Frequently Asked Questions

  • What are your operating hours?

    We Provide 24-hour, 7-day-a-week service. Our office is open 24 hours a week and 365 days.

  • How much notice do you need for a reservation?

    We normally require a 12 Hour Notice for Sedans, SUVs and 3 Days Notice for larger vehicles. We will try our best to provide you with service even if less than 24-hour notice is given.

  • What Areas Do You Serve?

    We are based in Westchester County NewYork.


    We mainly focus on NewYork, NewJersey and Connecticut. 


    We offer service in the Tri-State Area and the Hudson Valley.

  • Where will I be met at the airport?

    Curbside Pickup:


    This is our default pickup method. Upon landing, you will receive an automated text message with your driver's name and phone number. When you are ready, call the driver, and they will meet you at the curb within 5-10 minutes. If you do not receive a text, please get in touch with us toll-free at 1-866-770-7755 and a dispatcher will assist you in locating your driver.Inside Pickup:Our chauffeur will meet you at the gate with a sign bearing your name for a more personalized service. This service incurs an additional fee of $45 which includes parking fee. Passengers who opted for inside pickup should look for their name on our welcome card. If you miss your flight or cannot find your driver, please call us immediately to avoid no-show charges. While we monitor all incoming flights, please note that we are not responsible for issues caused by flight diversions, customs, or baggage delays.

  • What is your cancellation policy?

    Limos, Vans, and Larger Vehicles:

    Cancel your reservation up to 7 days before your trip without any charge. 


    Sedans and SUVs:

    You can cancel your booking without a charge if you do so at least 8 hours before the scheduled pickup time. Reservations made on the same day are final and cannot be canceled; a 100% cancellation fee will apply.


    We charge 50% of the cancellation fee if the reservation is canceled within the last 6 hours, depending on the circumstances. 


    Important Note:

    All cancellations must be communicated by phone as our office is open 24 hours a day. 

  • Are pets allowed inside the vehicles?

    Yes, pets are permitted in the vehicles for an additional fee. Please inform us when booking if you will be traveling with a pet.

  • Is there any charge for an additional stop?

    Yes, any additional stops will incur extra fees, unless the service is booked on an hourly basis where stops are included.

  • Do you provide car services for heliports or private-jet pickups?

    We offer exclusive corporate pickups and drop-offs to all the significant heliports and private jet pickups.

  • Is Classic Limousine available during major holidays?

    Yes, we operate 24 hours a day, seven days a week, 365 days a year. You can rely on us for every type of ground travel car service. 


    Holiday Surcharge:

    We apply a holiday surcharge on certain dates:


    Christmas Eve, Christmas Day, Easter Sunday, New Year's Eve, New Year's Day, Independence Day, Memorial Day, Labor Day, and Thanksgiving Day